Support

Common questions

Is Flint Cal free?

No. Flint Cal Pro costs $9.99 a month or $39.99 a year, and new subscribers get a 3-day free trial on either plan. If you cancel before the trial ends, you are not charged. Without a trial or subscription the app's features are not available.

How accurate are the calories?

The AI recognises the food; the numbers come from Flint Cal's food database, so the same plate gives the same number. Calories and nutrient values are still estimates: photos and portion sizes can differ from what you actually eat. Tap any item to change its amount, plate size or oil.

Flint Cal provides general nutrition estimates for health and fitness purposes and is not a substitute for medical advice.

Do you keep my photos?

Not on our servers. The photo is resized on your iPhone, stripped of location data, analysed and discarded. A small thumbnail stays on your iPhone only, with the meal, so you can log it again; it is never uploaded or backed up, and Delete all data erases it. See the Privacy Policy.

I changed phones. Where is my log?

There is no account, so your log lives on the iPhone where you created it and is not copied to iCloud. Your subscription comes back with Restore purchases (below), but the old log does not move to a new phone.

Photo analysis says I've reached today's limit.

Each subscription includes up to 20 AI photo analyses, 100 typed meals and 50 coach messages a day. The feature comes back the next day (counted from midnight UTC), and you can keep logging by barcode, search or My Plates in the meantime. See fair use.

The coach doesn't know my steps.

That is off by default. In Account › Apple Health, turn on "Let the coach use your steps & activity", and make sure Flint Cal can read steps in the iPhone Health app.

How do I get a workout plan?

Open your coach and ask for a plan, for example three days at home. Tap Start plan, then tick off each exercise as you finish it. The plan stays on your iPhone.

Ramadan mode turned on by itself.

For Arabic and in some regions, Ramadan mode turns on when Ramadan starts. Tap "Turn off" on the banner, or switch it off in Account.

Cancel your subscription

Apple manages the subscription, so it is cancelled in your Apple Account, not in the app. Deleting Flint Cal does not cancel it.

1. On your iPhone, open Settings.
2. Tap your name, then Subscriptions.
3. Tap Flint Cal, then Cancel Subscription (or Cancel Free Trial).

You can also get there from Flint Cal: Account › Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. If you cancel during the free trial, you are not charged; if you cancel later, Flint Cal Pro stays on until the end of the period you paid for.

Restore your subscription

On a new iPhone, or after reinstalling the app:

1. Sign in to the App Store with the same Apple Account you used to subscribe.
2. Open Flint Cal. On the subscription screen tap Restore, or later go to Account › Restore purchases.

Restore brings back your subscription, not your food log (see above).

Refunds

Payments go through Apple, and only Apple can issue a refund. Request one at reportaproblem.apple.com.

Delete your data

1. In Flint Cal, open Account.
2. Tap Delete all data and confirm.

This erases everything on your iPhone (profile, plan, log, meal memory and its thumbnails, My Plates, weights, coach chats, settings and the install ID) and the records tied to your install ID on our server. The app then starts fresh. It does not cancel your subscription. You can export your data from Account first.

Food data sources

Flint Cal's food database is built from published food composition data. These sources are used under their Creative Commons licences, which require this credit:

• Basaqr R. et al. (2025), Frontiers in Nutrition 12:1658078. CC BY 4.0.
• Abdul Majeed S. & Tayyem R. (2025), Nutrients 18(1):117. CC BY 4.0.
• Hoteit M. et al. (2021), F1000Research 10:12. CC BY 4.0.
• Al Dhaheri A.S. et al. (2015), BMC Nutrition 1:4. CC BY.

Barcode results contain data from Open Food Facts, available under the Open Database License (ODbL).

Contact

JAZIPLACE Software and Online Platforms, commercial registration no. 201558-1, Kingdom of Bahrain · support@flintcal.com